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Website accessibility statement in line with Public Sector Body

(Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This website is run by the University of Edinburgh and is on the domain.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS (Job Access with Speech), NVDA (NonVisual Desktop Access) and VoiceOver)


We have also made the website text as simple as possible to understand.


Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.

AbilityNet - My computer my way

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.

Addtional information on how to customise our website appearance
If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on accessible document conversion service - SensusAccess


How accessible this website is

We know some parts of this website are not fully accessible:

  • some parts may not be fully compatible with screen readers


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form. We will try and respond as quickly as possible, but this will be no more than 5 working days. 

Information Services online contact form

We will consider your request and get back to you in 5 working days.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please let us know at [at]

We will try and respond as quickly as possible, but this will be no more than 5 working days.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website


Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week. 

contactSCOTLAND-BSL service details


Technical information about this website’s accessibility

Edinburgh Surgery Online is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines version 2.1

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria


1.4.13 - Content on Hover or Focus

  • Most tooltips disappear as soon as the cursor moves. Also, tooltips are not always present for all icons and images.


1.4.10 Reflow

  • Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for horizontal scrolling content at a height equivalent to 256. Some of our content uses tables which cannot be presented at a low screen width and require scrolling. These tables will be presented correctly to screen readers, however.



We aim to improve our websites accessibility on a regular and continuous basis. See the section below ("What we're doing to improve accessibility") on how we are improving our site accessibility.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.


Content that is not within the scope of the accessibility regulations

Contact map

It is unlikely that the map application for the Edinburgh Surgery Online postal address is fully accessible with all assistive technologies. However, maps are currently not within the scope of the regulations. A written address is additionally provided.


Preparation of this accessibility statement

This statement was prepared on 15th September 2020 and updated on the 10th October 2020.

This website was tested in October 2020. The test was carried out by the website development team. 

Tests are carried out both manually and using a set of automated auditing tools. The testing is followed by manual prioritisation of any issues with key user journeys.

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